Active Listening Skills: Communicate Clearly, Manage Conflict and Build Trust
Duration: 60 Minutes
19 Days Left To REGISTER
Id: 210385
Aimee Bernstein
Overview
Leadership is not about control; it is about connection. To build connection, associates need to know you care about them. Much of this care is demonstrated in the way you listen, communicate and respond to conflicts. This training provides an opportunity to let go of limited beliefs and reactive patterns in dealing with conflict. To that end, we will inquire into the nature of conflict and what it means to give up control to gain control. Participants will experientially learn a dynamic seven-step method of conflict resolution which is the underlying philosophy and practice of aikido, a "peace and love" martial art.
They will learn how to move out of their cognitive minds into their mind/bodies to manifest a calm center capable of creating win-win results. They using active listening, they will learn to verbally apply this model to difficult situations within the workplace and contract for change.
Why you should Attend
As the pressure of change exponentially increases, it is easy to react rather than respond to the difficult people and situations we encounter. Some people avoid conflict because they fear repercussions. Others meet it with such force that even if they win the battle, they keep themselves and their organizations stuck in patterns that limit engagement, collaboration, innovation, and performance. Yet we each have a choice as to whether we add to the conflicts or become an instrument of peace. By learning to resolve conflict harmoniously, we plant the seeds for a more conscious, compassionate, and united workplace and world. This training will teach you how to actively listen, communicate and resolve conflicts in a way that builds trust.
Areas Covered in the Session
- Recognize your reactive style under pressure and shift to a calmer, centered more open stat
- Five conflict handling modes
- The seven step aiki model for resolving conflicts
- What is active listening?
- Tops for verbally applying the model to your workplace
- Assessing the conflict to gain a fuller understanding of it
- Contract for change
Who Will Benefit
- Leaders at any level who want to resolve conflicts harmoniously and build trust
Speaker Profile
Most recently Aimee launched The Women’s Mastery Institute to support women in leading us into a more compassionate, collaborative and equitable world. Aimee's client roster spans global corporations, government agencies, nonprofits, and academic institutions. These include, Chanel, Microsoft Latin America, The Port of Singapore Authority, Colgate Palmolive, The Ritz-Carlton, NASA, Children’s Service Council of Broward, and the University of Texas at Austin.
She is a thought leader in stress reduction and conscious empowered leadership. Her book, Stress Less Achieve More: Simple Ways to Turn Pressure into a Positive Force in Your Life (AMACOM), draws on her 40+ years of training in aikido, psychology, meditation, and organizational consulting. It offers practical tools to transform pressure into fuel for growth, creativity, and high performance. The book has been translated into Arabic and Mandarin and was named one of Thrive Global’s “17 Most Inspiring Books to Read.”
Aimee received her graduate degree in counseling from Boston University and interned at Mass. General Hospital under the auspices of Harvard Medical School. She has been listed in Who’s Who in American Women.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)