Overview
This webinar takes participants through the contract lifecycle as a practical business-management process. It begins with the foundations: what contract management is, who is involved and why responsibilities need to be clear before moving through preparation, review, approval, execution and post-signature management.
The session then progresses into stronger operational practices. Participants will consider obligation tracking, performance monitoring, change control, risk awareness, stakeholder communication, record management, renewals and closeout. More mature approaches such as contract governance, standardisation, dashboards, key performance indicators and the use of contract lifecycle management technology are also introduced.
The webinar concludes by examining where AI can support contract-related productivity - such as summarising appropriate information, extracting potential obligations for review, comparing text and organising contract information - while keeping legal interpretation, negotiation decisions, approvals and final accountability with appropriately qualified people.
Why you should Attend
A signed contract does not manage itself. Missed deadlines, unclear ownership, unmanaged changes, weak record keeping and overlooked obligations can create unnecessary cost, disputes and operational risk long after negotiations have finished.
This webinar gives attendees a structured view of contract management from the fundamentals through to more mature practices. It helps participants understand what should happen across the contract lifecycle, where problems commonly arise, and how stronger processes, stakeholder accountability, performance monitoring and technology can improve control and business outcomes.
Areas Covered in the Session
- Understand the complete contract lifecycle from initial business need and preparation through execution, ongoing management, renewal and closeout
- Clarify the roles of legal, procurement, sales, finance, operations, contract owners and other stakeholders throughout the lifecycle
- Recognise important pre-signature activities including requirements, review, approvals, negotiation preparation and maintaining a clear record of agreed terms
- Build stronger post-signature practices for tracking obligations, deliverables, milestones, dates, responsibilities and contractual changes
- Use performance measures, service levels, review points and stakeholder communication to manage whether a contract is delivering the expected value
- Identify common sources of contract risk, including missed obligations, uncontrolled changes, poor records, unclear ownership, supplier or customer performance issues and renewal failures
- Understand how governance, standardisation, templates, central repositories, escalation routes and contract-management technology can support more mature contract operations
- Prepare more effectively for amendments, renegotiations, renewals, termination and contract closeout by using accurate information and forward planning
- Explore where AI can support contract-management productivity while recognising the boundaries around confidential information, legal interpretation, human review and organisational approval
Who Will Benefit
- Contract Managers and Contract Administrators
- Procurement and Strategic Sourcing Professionals
- Commercial and Business Operations Professionals
- Sales Operations and Account Management Teams
- Project and Programme Managers
- Vendor and Supplier Management Professionals
- Finance and Operations Managers
- Legal Operations and Contract Support Professionals
- Business Leaders and Managers responsible for contractual relationships
Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.