Managing Difficult Conversations in the Workplace
Id: 209469
Serena Ittoo
Overview
Avoiding tough conversations at work can lead to unresolved conflicts, strained relationships, and a toxic work environment.
This course equips you with the tools and confidence to navigate sensitive discussions professionally and effectively. Whether you're addressing conflict, delivering feedback, or handling challenging topics, you'll learn strategies to foster understanding, build trust, and create a healthier, more productive workplace for everyone.
Why you should Attend
Facing tough conversations at work? Whether it's giving constructive feedback, addressing conflict, or navigating sensitive topics, avoiding these discussions can lead to unresolved issues, decreased morale, and strained relationships. Don’t let fear or discomfort hold you back-learn how to approach difficult conversations with confidence and professionalism, creating a healthier, more productive work environment for everyone.
Areas Covered in the Session
- The Anatomy of a Difficult Conversation. Understand the key elements that make conversations challenging and learn to identify the root causes of discomfort. This module will explore the psychological and emotional factors at play, helping you prepare for productive dialogue rather than avoiding it.
- Communication Strategies for High-Stakes Discussions. Discover proven techniques for managing your tone, body language, and word choice to navigate tough conversations effectively. You'll practice strategies such as active listening, empathy, and assertiveness to ensure discussions remain respectful and solution-focused.
- Resolving Conflict and Building Trust. Learn how to de-escalate tense situations and transform conflicts into opportunities for growth. This subtopic focuses on fostering mutual understanding, addressing underlying issues, and establishing a culture of trust and collaboration in the workplace.
Who Will Benefit
- All
Speaker Profile
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)