3-day Virtual Seminar

Managing Unsatisfactory Performance

Overview

Managing unsatisfactory performance is not a once-a-year event - it is a daily leadership responsibility. This session reframes performance management as an ongoing, real-time process focused on clarity, consistency, and course correction. Attendees will learn how to manage performance day-to-day using balanced confirming and correcting feedback, address issues early before they escalate, and create an environment where expectations are clear and accountability is shared. The focus is on practical leadership behaviors that protect the organization while supporting employee success.

Areas Covered in the Session

• Why annual reviews fail to improve performance
  
• Managing performance as a daily leadership discipline
  
• Setting and reinforcing clear expectations in real time
  
• Using confirming feedback to reinforce effective behaviors
  
• Using correcting feedback to redirect performance early and clearly
  
• Balancing confirming and correcting feedback to avoid surprise or defensiveness
  
• Conducting ongoing performance conversations without escalation
  
• Documentation that reflects day-to-day performance management
  
• Knowing when coaching is sufficient - and when formal action is required

Who Will Benefit

• All