This webinar equips new supervisors with the clarity, mindset, and tools to successfully transition from team member to team leader. You’ll learn how to establish credibility, manage former peers with fairness and confidence, and handle common early leadership challenges. With practical frameworks and people-first strategies, this session empowers you to lead with confidence, integrity, and purpose - right from day one.
You’ve been promoted, but now what? Leading people you once worked alongside can feel like walking a tightrope. What do you say? How do you set boundaries? What if they don’t take you seriously? This session helps you rise into your new leadership role with grounded authority, emotional intelligence, and the practical tools to make the transition smooth - for you and your team.
Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.