This strategic and insight-driven webinar explores the recurring patterns that define toxic employer behavior - and the real organizational impact when those patterns go unchallenged.
Participants will learn how toxic cultures are maintained through predictable leadership responses, communication breakdowns, and accountability gaps. The session focuses on identifying these patterns, understanding their short and long-term consequences, and evaluating realistic pathways for change.
Rather than offering quick fixes, the webinar emphasizes sustainable interventions - helping professionals assess when change is possible, what responsibility sits with leadership, and how to support healthier systems without personal or professional burnout.
Toxic workplaces don't run on chaos, they run on repeatable patterns.
If you’ve seen the same issues resurface despite new policies, training, or leadership changes, this session will help you understand why. Without recognizing the underlying playbook, organizations risk treating symptoms while the root causes remain untouched. This webinar equips you to spot these patterns early - and intervene before damage becomes normalized.
Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.